If there are any problems with your order, please contact us via email at info@jupiterschild.com. We want you to be a happy customer! If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. Please note that we do not refund shipping unless the item you received was materially different from the item you ordered.